Microsoft Windows 10 2004 update for Surface devices

June 29,2020, Microsoft make the Windows 10 2004 available to some Surface users who have been blocked from being able to manually install and/or use Windows Update to get the feature update. It turns out that is not the case. Apparently, there are still some other issues, which is resulting in Microsoft continuing to block the 2004 update on certain Surface devices, including Surface Pro 7, and Surface Laptop 3.

On July 8, Microsoft has quietly updated the wording of its note on Windows 10 2004 availability.

Former wording: “This issue was resolved in KB4557957 and the safeguard hold has been removed as of June 29, 2020. It can take up to 48 hours before the update to Windows 10, version 2004 is offered.

Updated wording : “This issue was resolved in KB4557957 and the safeguard hold has been removed as of June 29, 2020. Please note, if there are no other safeguards that affect your device, it can take up to 48 hours before the update to Windows 10, version 2004 is offered.”

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Also, it’s not just Surface Laptop 3 and Surface Pro 7 that are being blocked. We’ve heard from users of everything from Surface Go 2, Surface Book 2 and 3, Surface Pro X, to other older Surface models that they cannot get Windows 10 2004 without forcing the upgrade.

Some users have reported success in getting the 2004 update by resetting their devices. Others have said removing OneDrive and then reinstalling it seems to work. Microsoft doesn’t mention any workarounds for the block in its publicly available information.

After announcing on May 27 that it was starting to make the May 2020 feature update available via Windows Update, Microsoft also released a list of about a dozen previously undisclosed issues, which potentially could cause problems for anyone applying the May Update. One of these issues was devices with more than one Always On, Always Connected capable network adapter could experience inadvertent shutdowns and restarts. Microsoft patched this issue on June 9, Patch Tuesday, with KB4557957, but continued to impose the block.

The company updated its release information to note that the block was removed effective June 29. But since then, devices like the Surface Pro 7 and Surface Laptop 3 have remained blocked.